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ZipMart

Privacy Notice

Privacy Notice

Your privacy matters. We are committed to handling personal information transparently and in accordance with applicable U.S. privacy laws.

🇺🇸 U.S. Privacy Notice

This notice describes our practices under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the CPRA where it applies.

At ZipMart, the protection of your privacy and personal data is of paramount importance. This policy explains transparently how we collect, use, store, and protect your information when you visit or make a purchase on our site.

1. What Data Do We Collect?

We only collect information necessary to provide our services and process your orders:

  • Identity & Contact Information Your name, email address, delivery address, billing address, and phone number.
  • Payment Information Payment tokens and transaction details needed to complete purchases. Complete card numbers are encrypted and processed by our payment providers and are not stored on our servers.
  • Connection & Navigation Data Your IP address, browser type, browsing history on our store, and traffic data through the use of cookies.

2. Why Do We Use Your Data?

We use personal information only for the business and commercial purposes described below:

  • Order Fulfillment To process, ship, and track your orders, and manage returns and refunds.
  • Customer Service To respond to your support requests sent via our contact forms or by email.
  • Security & Store Improvement To improve the user experience of our store, prevent fraud, and secure payment transactions.
  • Marketing Preferences To send promotional offers when permitted by law. Every marketing email includes an unsubscribe link, and we honor opt-out requests in accordance with the CAN-SPAM Act.

3. How Long Do We Keep Your Data?

Your personal data is retained only for the duration strictly necessary:

  • Customer Data (Orders) Retained while needed to service your account and orders, then maintained only as required for tax, accounting, fraud prevention, dispute resolution, and other legal obligations.
  • Marketing Data (Newsletter) Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the purpose for which it was collected.

4. Data Sharing with Third Parties

To ensure proper execution of your orders, we share certain data only with trusted subcontractors, strictly bound by confidentiality agreements:

  • Logistics Providers U.S. carriers and fulfillment partners such as USPS, UPS, and FedEx for order delivery and tracking.
  • Payment Providers Payment processors such as Stripe and PayPal that securely authorize and settle transactions.
  • Technical Providers Our web host and statistical analysis tools (such as Google Analytics).

5. Your U.S. Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the following rights:

  • Right to Know, Access & Correct You may request information about the categories and specific pieces of personal information we maintain and ask us to correct inaccurate information.
  • Right to Delete You may request deletion of personal information, subject to legal and operational exceptions such as completing orders, preventing fraud, or keeping required records.
  • Right to Data Portability You may request a portable copy of eligible personal information in a commonly used format.
  • Right to Opt Out & Non-Discrimination Where applicable, you may opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, and you will not receive discriminatory treatment for exercising a privacy right.

To submit a privacy request or appeal a denied request where state law provides that right, contact our Privacy Team by email. We may need to verify your identity and will respond within the timeframe required by applicable law.

6. Cookie Management

Our store uses cookies and similar technologies to operate the site, remember items in your shopping cart, prevent fraud, and understand site performance. You can manage non-essential cookies through our cookie controls and your browser settings. Where required by applicable law, we also honor recognized opt-out preference signals such as Global Privacy Control.

7. Data Security

We use reasonable administrative, technical, and physical safeguards, including TLS encryption and access controls, designed to protect personal information. No online service can guarantee absolute security.