Returns & Refunds
Shop with total confidence. If something isn't right, our simplified return process makes it easy to make things right.
At ZipMart, we want your shopping experience to be completely transparent and stress-free. If a garment is the wrong size or an item doesn't meet your expectations, discover our simplified return policy below.
1. Return Eligibility Conditions
To be eligible for a full refund, each returned product undergoes a quality check upon arrival at our warehouse. The item must strictly comply with the following guidelines:
- The item must be strictly new, unworn, unwashed, and free of any odors (perfume, tobacco).
- It must be returned in its original packaging (box, protective pouch) and include all original hang tags or sealed labels.
- Items sold as a set or kit must be returned in their entirety.
2. Exceptions & Non-Returnable Items
⚠️ For hygiene and safety reasons, the following items cannot be returned or refunded:
- Underwear, lingerie, and swimwear whose protective hygiene strip has been removed
- Earrings and body piercing jewelry
- Cosmetics, makeup, or skincare products whose safety seal or plastic film has been opened
- Personalized or custom-made items manufactured to your request
3. Simple 3-Step Return Process
To register your return, please follow these steps carefully to avoid any processing delays:
Go to our "Contact Us" page or send us an email clearly stating your name, order number, and the reference of the product concerned.
Within 24 hours, our team reviews your request and sends shipping instructions along with your prepaid return label when the return qualifies. Attach the label to your package and drop it off at the carrier location shown in the instructions.
After the package reaches our returns center, our team generally inspects the item within 48 business hours.
4. Refund Terms & Timeframes
As soon as the return has been inspected and officially validated:
- The refund is credited to the original payment method used when placing your order (credit or debit card, including Visa, Mastercard, American Express, or Discover, or PayPal).
- After we issue a refund, it generally appears in your account within 5 to 7 business days, depending on your financial institution.
- Since initial shipping costs are free, you will be refunded the full amount paid for the item concerned.
5. Return Shipping Costs
100% Free Return
Defective, damaged, or wrong item sent? We cover all costs by issuing you a prepaid return label — no charge to you.
First Return Free
Changed your mind or ordered the wrong size? The first return per order is completely free. After the first return, additional return shipping costs are the customer's responsibility.
6. Disputes & Non-Conforming Returns
If an item is returned with customer-caused damage or does not match an item sold by our store, the refund may be denied. The item may be shipped back to the customer at their expense if requested within 14 days of our decision.
Have a question or doubt? Our customer support team is available 7 days a week to assist you.